Payment policy

Accepted Payment Methods
At Elvena, we offer various secure payment options to ensure a fast and convenient shopping experience. We accept the following payment methods:

• Mastercard (credit card)
• Visa (credit card)
• Blik
• Google Pay
• Apple Pay
• Przelewy24 (online transfer)

All payments are processed in Polish złoty (PLN).

Payment Processing
Payments must be made at the time of purchase.
Orders are processed and shipped only after full payment is received.
If the payment is declined or fails, the order will not be confirmed.

Prices and Currency
All prices at Elvena are quoted in Polish złoty (PLN).
Prices may change without prior notice.
Any applicable taxes and shipping costs will be charged during checkout.

Secure Payment Processing
Elvena uses SSL encryption and trusted payment providers to ensure the security of your transactions. We do not store your credit card details or payment information.

Returns and Chargebacks
Refunds are processed in accordance with our Return and Refund Policy.
Unauthorized chargebacks will be contested. If you experience any issues, please contact us at: info@elvena.pl

Fraud Prevention
Elvena reserves the right to cancel or suspend any order if fraud or unauthorized activity is suspected. For high-value orders, we may request additional identity verification.

Contact Information
Email: info@elvena.pl

Customer Service:
Monday – Friday: 9:00 – 17:00
Saturday and Sunday: 10:00 – 17:00

We strive to respond to your email within 1-2 business days.