Frequently Asked Questions (FAQ)
Welcome to the Frequently Asked Questions (FAQ) section of Elvena. We have gathered the most important information here regarding orders, delivery, returns, and payments. If you have any additional questions, we are at your disposal.
Here are our estimated delivery times:
- Processing time: 1-3 business days
- Shipping time: 4-7 business days
- Estimated delivery time: 7-12 business days
Please refer to our Shipping Policy more information.
Yes, we offer free shipping for all orders within Poland.
Please refer to our Shipping Policy for more information.
If you receive a defective product, we will exchange it for free. Contact us and return the product within 30 days.
You can find more information in our Return Policy.
Yes, we offer the possibility to cancel an order within 24 hours. If you wish to cancel your order within this time, please contact us.
Our return procedure is simple. Please refer to our full Return Policy to learn all the details regarding product returns.
Once we receive and verify the returned product, we will process the refund. Depending on your bank or payment provider, the refund amount may appear in your account within 10 business days. More details can be found in our Refund Policy.
Yes, we offer a 30-day warranty on all purchases. More information can be found in our Return Policy.
You can contact our customer service department through our contact page or by sending an email to info@elvena.pl
No, currently we only ship within Poland.
No, we are an online store, which is why we can offer the best prices and a wide selection of products.
Yes, we accept wholesale orders. Contact our customer service department to get more information.
Once an order has been placed, changes or cancellations are only possible within a short timeframe. Please contact our customer service as quickly as possible at info@elvena.pl so we can check what is still possible. Check our Shipping and Payment for all the information.
Yes. On each product page you will find a “Size & Fit” guide to help you choose the right size. If you still have questions, email us at info@elvena.pl and we’ll be happy to assist you.
Returns after the 30-day period are only possible after prior approval from customer service and provided the items are unworn, unwashed, and with original tags attached.